Returns, Refunds and Cancellation Policy

Last updated: September 25, 2026

At waitroset, we stand behind what we ship. If your item arrives damaged, defective, incorrect, or materially not as described, let us know within 30 days of confirmed delivery and we’ll take care of it.

Eligible issues

• Items damaged in transit.
• Items that are defective or can’t be used as described.
• Items different from what you ordered.
• Items materially different from the product-page description.

Not eligible

• Change-of-mind, buyer’s-remorse, or personal-preference returns.
• Wrong product, flavor, size, or quantity selected at checkout.
• Items opened, consumed, used, altered, emptied, contaminated, or customer-damaged — unless directly related to a reported defect.
• Returns sent without prior authorization.

Nothing in this policy limits rights that cannot be waived under applicable consumer law.

How to file a request

Email support@waitroset.shop within 30 days of delivery. Include the order number, checkout email, a description of the issue, and clear photos or video of the item and packaging. Don’t ship anything back until we’ve sent you return instructions.

Return shipping & fees

For approved claims, we cover the return trip. When a physical return is required, we provide a prepaid return label or reimburse the approved return-shipping cost. No restocking fee for approved eligible claims.

Approved returns go to:

waitroset
760 Bluebell Pl
Ponderay, Idaho 83852
United States

Inspection and resolution

Once the return arrives, we inspect it against the reported issue. An approved claim may be resolved with a refund, replacement, or another lawful solution you accept. Claims may be denied if the item doesn’t match the order or approved reason, or if requested evidence isn’t provided.

Refund timing

Approved refunds are issued to the original payment method within 5 business days after approval or inspection. Banks and card issuers may need an additional 5–10 business days to post the credit. We don’t control financial-institution processing times.

Contact

Email: support@waitroset.shop
Phone: +1 208-610-9819